What is Nija Reviews?

Nija Reviews is Nigeria's trusted business review platform where you can read and write reviews for businesses that operate on WhatsApp and Instagram. We help Nigerians shop safely by providing phone-verified, honest reviews from real customers.

Is Nija Reviews free to use?

Yes! Nija Reviews is 100% free for both customers and business owners. You can search businesses, read reviews, write reviews, and even claim your business profile at no cost.

How do I write a review on Nija Reviews?

Create a free account, find the business you purchased from on the Discover page, click on their profile, then click "Write a Review". You'll rate them on delivery, quality, communication, and refund policy, then write your honest experience.

Are the reviews on Nija Reviews verified?

Yes. Every reviewer must verify their phone number via OTP (One-Time Password) before submitting a review. This ensures reviews come from real people, not bots or fake accounts.

How do I claim my business on Nija Reviews?

Find your business on the Discover page, click on your business profile, then click "Claim This Business". You'll verify ownership through your business WhatsApp number via OTP. Once verified, an admin will approve your claim.

Can business owners respond to reviews?

Yes! Once you claim your business profile, you can publicly respond to any review. You can also mark responses as resolutions if you've resolved the customer's issue.

What sectors does Nija Reviews cover?

Nija Reviews covers Fashion, Gadgets, Food, Beauty, Events, Real Estate, and Other sectors. If a business sells on WhatsApp or Instagram in Nigeria, it belongs on Nija Reviews.

How can I add a business to Nija Reviews?

Go to the "Add a Business" page. Business owners can list their own business, and customers can suggest a business they've bought from. All submissions are reviewed by our admin team before going live.

What are trust signals on Nija Reviews?

Trust signals include Response Rate (how often a business responds to reviews), Resolution Rate (how often they resolve issues), and Responsiveness badges that show at a glance how engaged a business is with their customers.

Can I flag a fake or inappropriate review?

Absolutely. Click the "Report" button on any review you believe is fake, abusive, or inappropriate. Our moderation team reviews all flags and takes action to keep the platform honest.

User Guide

Your Complete Guide to Nija Reviews

Everything you need to know about finding trusted businesses, writing honest reviews, and shopping smart across Nigeria.

Nija, the Nija Reviews guide mascot, a friendly Nigerian woman ready to help you navigate the platform

How It Works For Business Owners FAQs Need Help?

Step by Step

How to Use Nija Reviews

Whether you're a shopper looking for trustworthy vendors or a business owner building your reputation, here's how to get started.

Step 1

Find a Business

Head to the Discover page. Search by name, filter by sector (Fashion, Gadgets, Food, Beauty, Events, Real Estate) or Nigerian state. Results show ratings, responsiveness badges, and review counts.

Go to Discover

Step 2

Read Reviews

Click on any business to see their full profile. Read verified reviews with sub-ratings for Delivery, Quality, Communication, and Refund Policy. Check trust signals like Response Rate and Resolution Rate.

Browse Businesses

Step 3

Create Your Account

Sign up for free with your email and phone number. Verify your phone via OTP to become a trusted reviewer. Your real identity helps keep reviews honest.

Step 4

Write a Review

Find the business you bought from, click "Write a Review", rate them across 4 categories, and share your honest experience. One review per business, per customer, to keep things fair.

Find Your Business

Step 5

Claim Your Business

Business owners: Find your business on Nija Reviews, click "Claim This Business", verify via your WhatsApp number, and wait for admin approval. Then respond to reviews and build trust.

Add or Claim Business

Step 6

Flag Suspicious Reviews

See a fake, abusive, or misleading review? Click the Report flag on any review. Our moderation team investigates all reports and removes content that violates our guidelines.

View Businesses

For Business Owners

Grow Your Business with Trusted Reviews

Claiming your Nija Reviews profile is free and gives you powerful tools to build trust with potential customers.

Free business profile with your own shareable link

Respond publicly to customer reviews

Mark resolutions to show you care

Trust signals that prove your responsiveness

Analytics on profile views and engagement

Stand out from unverified competitors

Nija celebrating with business owners who have claimed their profiles on Nija Reviews

Nija thinking about helpful tips for using the review platform

Nija's Top Tips for Smart Shopping

🔍 Always check reviews first. Even if a vendor has thousands of Instagram followers, check their Nija Reviews profile for real customer feedback.

⚠️ Look at response rates. Businesses that respond to reviews (especially negative ones) tend to care more about their customers.

🕐 Recent reviews matter more. Our time-weighted rating system ensures recent experiences carry more weight than older ones.

📱 Share reviews with friends. Use the WhatsApp share button to recommend great vendors and help friends shop smart.

FAQ

Frequently Asked Questions

Got questions? We've got answers.

Nija waving hello, ready to help with any questions about the platform

Still Need Help?

Can't find what you're looking for? Our team is here to help.